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Prepare STAR stories on leading a shift without a manager present, handling an unhappy customer, and improving a messy process. Be ready to discuss how you coach underperformers, prioritize when the store is slammed, and partner with a store manager. Ask how Store 1047 measures success and what the ASM owns day one.
Best fit: calm, hands-on leaders who like retail/service pace, coaching, and accountability for a single location—not remote desk work. You should enjoy customer-facing problem solving and operating standards as much as people management.
As Assistant Store Manager at Monro Store 1047 in Virginia Beach, you back the store manager on daily floor leadership: opening/closing readiness, staffing the counter and bays, coaching associates, and keeping service flow moving for walk-in and appointment customers. Expect a mix of customer escalations, inventory and parts coordination, safety and cleanliness checks, and end-of-day cash/ops wrap-up so the store hits service and sales targets.
Prioritize retail/service leadership, conflict de-escalation, basic scheduling and labor control, inventory discipline, and clear shift communication. Build comfort with KPI dashboards (ticket volume, close rate, labor) and coaching conversations. No role-family cert list was supplied for this posting.
No. The listing is on-site (remote flag 0) for Store 1047 in the Virginia Beach area.
Shift leadership, customer issues, team coaching, and supporting the store manager on inventory, safety, and daily ops so the store runs smoothly.
No certification family or paid resources were listed for this job package; none are asserted here.
Website: monrovia.gov.lr
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Monro is hiring an Assistant Store Manager for our Virginia Beach automotive service location. If you're a hands-on leader ready to drive operational excellence at Store 1047, we want to meet you. About the Role As Assistant Store Manager at our Virginia Beach store, you'll support the daily operations of a busy automotive repair and service center. This full-time hourly position makes you a key holder and puts you on the front lines of leadership. You'll step into the manager-on-duty role whenever the Store Manager is away or when operational demands require it, ensuring our service team runs smoothly and customers receive exceptional care. What You'll Do Act as manager on duty, overseeing store operations, staff, and customer service in the Store Manager's absence Support day-to-day management of the automotive service center, including scheduling, inventory, and service quality Lead and supervise team members to deliver consistent, professional customer service Assist with opening and closing procedures, cash handling, and store security Monitor work in progress, quality standards, and customer satisfaction metrics Help recruit, train, and develop service team members Collaborate with the Store Manager to meet sales and service targets What We're Looking For Proven retail or service management experience, preferably in automotive Strong leadership and team-building skills Ability to manage multiple priorities and adapt to changing business demands Excellent communication and customer service orientation Cash handling and point-of-sale system proficiency Valid driver's license and clean driving record Willingness to work flexible hours to support business needs Reliability and a commitment to safety and compliance About Monro Monro is a leading automotive repair and service provider dedicated to keeping vehicles running smoothly. At our Virginia Beach location, we offer a full range of maintenance, repair, and service solutions to the community. We're looking for someone passionate about customer service and operational excellence to grow with our team. How to Apply Apply now through this job listing to join Monro in Virginia Beach.
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