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Prepare examples of leading a busy shift, handling a VIP or complaint under pressure, and cutting waste without hurting service. Ask how Tapatio Springs F&B is structured (outlets vs. banquets), who owns OEM/standards, and what success looks like in the first 90 days under HEI’s brand partners.
Strong fit if you’ve supervised restaurant or hotel F&B teams, thrive on-site (not remote), and can own shift execution at a resort property. Thin public data means culture and pay details should come from the employer, not third-party review sites.
As Assistant Restaurant Manager OEM at Tapatio Springs for HEI, expect floor leadership across F&B: opening/closing checks, pre-shift briefings, pacing service during breakfast/lunch/dinner and banquet peaks, coaching servers and cooks, and escalating guest issues. You’ll track labor and product waste, coordinate with kitchen and banquets, and keep brand standards tight so the outlet runs smoothly when the GM or restaurant manager is off the floor.
Prioritize hands-on restaurant ops: POS and shift controls, labor scheduling, food safety basics, guest recovery, and coaching. Build comfort with hotel F&B (outlets + groups), inventory and cost awareness, and calm multi-outlet coordination. No required certifications are listed in the provided data.
No. The listing is on-site at Tapatio Springs Hill Country Resort in Boerne, TX (remote = 0).
In this title it points to owner/operator or brand-standard F&B management under HEI’s hotel portfolio—confirm exact scope in the interview.
Start with heihotels.com and recent trade coverage on leadership and portfolio additions.
Website: heihotels.com
Public cache only — not an employee review.
Heihotels is seeking a full-time Assistant Restaurant Manager OEM to join the team at Tapatio Springs Hill Country Resort - Boerne, TX. This on-site opportunity places you at the heart of daily dining operations within a welcoming Texas Hill Country setting. Role Overview As Assistant Restaurant Manager OEM with Heihotels, you will support overall outlet leadership at Tapatio Springs Hill Country Resort - Boerne, TX. The role focuses on delivering consistent guest experiences, guiding team members, and maintaining efficient restaurant workflows. You will partner closely with the primary manager to uphold service standards, drive operational excellence, and help create memorable dining moments for visitors and guests in the Boerne area. Your Responsibilities Assist in overseeing day-to-day restaurant floor operations, including seating flow, table turns, and guest interactions Coach and supervise service staff to ensure friendly, efficient, and professional delivery of meals and beverages Monitor food and beverage quality, presentation, and timely service while addressing any guest feedback promptly Support inventory tracking, ordering coordination, and cost-control practices to keep the outlet running smoothly Help create and manage staff schedules, assign stations, and reinforce training on service procedures and safety Collaborate with kitchen and front-of-house teams to resolve issues and maintain seamless shift operations Uphold cleanliness, health, and safety standards throughout the restaurant environment Contribute to continuous improvement of processes that enhance both team performance and guest satisfaction Qualifications Proven experience in a restaurant, outlet, or hospitality supervisorial role with increasing responsibility Strong leadership skills demonstrated through effective people management, training, and motivation Solid understanding of food and beverage service standards, guest recovery techniques, and operational rhythm Ability to handle multiple priorities during peak periods while remaining calm and organized Excellent communication and interpersonal abilities to engage with staff, guests, and fellow managers Basic knowledge of inventory basics, cost awareness, and scheduling practices preferred Flexibility to work varied shifts that may include evenings, weekends, and peak resort periods Commitment to maintaining a safe, clean, and high-quality dining environment Working at Heihotels Heihotels is hiring for this role and offers a supportive team environment. Team members work together to achieve shared operational goals…
Generated for personal interview prep · 2026-07-15 UTC · getajob.ai