EXL
EXL — Pune, Maharashtra
Description Process performance � Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes) Employee Satisfaction people development and morale Maintain Attrition within target levels Improvement in quality and productivity Customer Satisfaction Compliance to policies Share updates with client/customer on a regular basis provide RCA and action plan anticipate …
To apply for this job please visit www.adzuna.com.
About this role & career path
Working in Pune, India
Pune, previously spelled in English as Poona, is a city in the state of Maharashtra in the Deccan Plateau in Western India. It is the administrative headquarters of the Pune district, and of Pune division. In terms of the total amount of land under its jurisdiction, Pune is the largest city in Maharashtra by area, with a geographical area of 516.18km2, though by population it comes in a distant second to Mumbai. According to the 2011 Census of India, Pune has 7.2 million residents in the metropolitan region, making it the seventh-most populous metropolitan area in India. The city of Pune is pa
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