EXL
EXL — India
Description Key Responsibilities Lead and manage a team of Analysts and Senior Analysts handling travel voice operations Drive team performance to meet SLAs, KPIs, and quality benchmarks Monitor real-time operations, queue management, and workforce productivity Coach, mentor, and develop team members through regular feedback and training Handle customer and client escalations with ownership and ti…
To apply for this job please visit www.adzuna.com.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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