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Be ready with examples of peak check-in control, overbooking or walk decisions, coaching under pressure, and partnering with housekeeping and sales. Expect scenarios on standards, escalations, and guest recovery for a D.C.-area property.
Strong fit if you already lead a desk team in full-service hotels and want assistant manager scope with B. F. Saul Hospitality in the Washington market.
As Assistant Front Office Manager at Bfsaulhotels, you support the front desk lead: open/close shifts, coach agents on check-in and VIP handling, clear queue issues, and keep room inventory and guest recovery aligned with the night audit and housekeeping.
Build shift leadership, PMS fluency, service recovery, and basic project hygiene.
No. The listing is on-site in Washington, D.C.
B. F. Saul Company Hospitality Group runs hotels in the region and has announced operation of The Watermark Hotel at Capital One Center in Tysons.
Saylor business and management courses and Google’s free project-management intro materials are free and map to general operations leadership skills.
Website: bfsaulhotels.com
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Assistant Front Office Manager at Bfsaulhotels in Washington, D.C. What This Role Involves The Assistant Front Office Manager assists the Front Office Manager in the daily running of front office operations. Responsibilities include managing staff and overseeing daily activities. When acting as the Manager on Duty for the hotel, this role involves dealing with all issues that may arise, including complaints, problem-solving, disturbances, special requests, and VIP arrivals. Responsibilities Manage AM and PM shifts in the front office, ensuring all employees perform their assigned tasks and coordinate front office activities with other departments. Implement and manage standards relating to areas supervised. Monitor employee activities, ensuring adherence to guidelines set in the standards of excellence, employee handbook, and hotel policies and procedures, providing coaching where needed. Awareness of VIP arrivals, special requests, and repeat guests; check accommodations to ensure any special requirements are met. What You Bring Key responsibilities include a strong understanding of The Hay-Adams handbook, department operation manual, and hotel policies and procedures. Experience in managing front office operations, staff management, and guest services is essential. A commitment to providing exceptional guest experiences that go beyond basic accommodations is crucial. More About Bfsaulhotels Bfsaulhotels operates The Hay-Adams, a 5-star hotel located in the heart of Washington, D.C., surrounded by iconic institutions and offering stunning views. This boutique hotel caters to discerning guests seeking refined accommodations and top-notch amenities. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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