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Be ready to walk through elite-guest recovery stories, lounge peak-hour prioritization, and how you coach service teams under brand standards. Expect scenarios on multi-property coordination and protecting Fairmont Gold exclusivity without slowing operations.
Strong fit if you thrive in five-star rooms service, calm under VIP pressure, and enjoy leading lounge teams in a large Singapore flagship dual property rather than purely desk or sales work.
As Assistant Fairmont Gold Manager at Fairmont Singapore & Swissôtel The Stamford, you support the Fairmont Gold lounge and floor experience for elite guests: arrivals and departures, lounge service standards, suite and Gold-floor coordination, and seamless handoffs with front office, concierge, and F&B. Days mix guest recovery, team coaching, and upholding luxury brand rituals across a dual-hotel campus.
No. The listing is on-site in Singapore at Fairmont Singapore & Swissôtel The Stamford.
Fairmont Gold is the brand’s exclusive floor and lounge offering—private check-in/out, lounge access, and elevated rooms service that this assistant manager helps run day to day.
Prior luxury hotel rooms, guest relations, or lounge/club-floor experience, plus clear English communication and hands-on leadership of service teams.
Assistant Fairmont Gold Manager (Lounge) at Fairmont Singapore & Swissôtel The Stamford in Singapore About This Position The Assistant Fairmont Gold Manager (Lounge) is a full-time position based in the heart of Singapore. This role involves managing and enhancing the guest experience within the Fairmont Gold Lounge, ensuring all guests are well catered to with premium services and amenities. Responsibilities Oversee the day-to-day operations of the Fairmont Gold Lounge, including staff management and service delivery. Ensure a high standard of customer service is maintained at all times, addressing any guest concerns promptly and effectively. Collaborate with other departments to coordinate events and special occasions within the lounge area. Monitor stock levels and manage inventory efficiently to ensure smooth operations. Participate in training and development programs for staff to enhance their skills and knowledge. Qualifications A minimum of 3 years' experience in a similar managerial role within the hospitality industry is required. Excellent communication and interpersonal skills are essential, as well as strong leadership abilities. Knowledge of luxury service standards and an understanding of premium customer needs is advantageous. Proficiency in Microsoft Office Suite and other relevant software would be beneficial. About the Company Fairmont Singapore and Swissôtel The Stamford are renowned for their exceptional service, luxurious amenities, and prime location. Strategically situated near major transportation hubs such as City Hall and Esplanade MRT stations, these hotels serve as a gateway to explore Singapore’s diverse landscapes with ease. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure all required documents are attached and that your resume highlights relevant experience in a managerial role within hospitality.
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