Miratech
We are looking for a Business Architect who can collaborate with business and IT teams to design and deliver scalable contact center solutions. The role involves understanding business requirements and translating them into effective technical architectures across voice and digital communication channels.
Requirements
- 4–5 years of experience in voice and data telecommunications with strong exposure to contact center technologies and customer communication solutions.
- Hands-on experience with Amazon Connect including contact flow setup, routing, integrations, reporting, and omnichannel support solutions.
- Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms.
- Experience working with chatbots, voice bots, co-browse solutions, and workflow automation to improve customer experience and operational efficiency.
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
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