Amazon Case Specialist

• Proficient in Excel: Utilize advanced Excel skills for data analysis, reporting, and tracking refund cases to ensure accuracy and efficiency.
• Logistics Experience: Apply knowledge of logistics to enhance understanding of supply chain processes, aiding in effective refund management.
• Problem-Solving Expertise: Identify and resolve issues related to complex refund cases, developing effective solutions to minimize losses and improve customer satisfaction.
• Strong Attention to Detail: Ensure precision and accuracy in managing refund tasks and analyzing data.
• Advanced Analytical Skills: Analyze data to identify opportunities for refunds and optimize processes.
• Effective Time Management: Manage multiple tasks and cases efficiently to meet deadlines and deliver timely service.
• Adaptability: Quickly adapt to process changes and continuously update strategies to align with new requirements.
• Expertise in Amazon Operations: Apply deep understanding of Amazon’s platform, including seller central, inventory management, and order fulfillment.
• Amazon Marketplace Proficiency: Navigate and utilize Amazon’s tools, policies, and guidelines effectively.
• Experience with Amazon Reporting: Analyze and interpret Amazon’s data and performance reports.
• Understanding of Amazon Compliance: Ensure adherence to Amazon’s compliance requirements and regulations.
• Audit client inventory ledger and locate and missing/damaged/lost inventory that can be recovered
• File reimbursement cases for our clients in Seller Central or Vendor Central
• Provide weekly updated to clients on filed cases when necessary

Requirements

• Proven proficiency in Excel and data analysis.
• Relevant experience in logistics and supply chain processes.
• Strong problem-solving skills with a track record of managing complex refund cases.
• Meticulous attention to detail and accuracy.
• Advanced analytical skills with the ability to identify and act on refund opportunities.
• Efficient time management and ability to handle multiple tasks simultaneously.
• Adaptability to process changes and evolving strategies.
• In-depth understanding of Amazon’s platform and operations.
• Experience with Amazon reporting and compliance requirements.
• ​A dual Monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

Benefits

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library!
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement

Details