Talent Hackers
About the Role:
Our client is seeking an experienced Airbnb Operations Manager to oversee the day-to-day operations of a 15-unit Airbnb portfolio in Detroit, USA. This is a remote role focused on guest communication, pricing optimization, calendar management, and delivering a high level of customer service.
You will be the primary point of contact for guests and will work closely with ownership and local vendors to ensure smooth operations and excellent guest satisfaction.
Key Responsibilities:
- Manage guest communication across Airbnb and other booking platforms (before, during, and after stays)
- Operate and manage listings using Hostaway
- Optimize nightly pricing and occupancy using PriceLabs
- Coordinate check-ins, check-outs, and guest instructions
- Handle guest issues, complaints, and service recovery professionally
- Monitor reviews and implement strategies to maintain high ratings
- Update listings, house rules, and automated messages as needed
- Communicate with cleaners, maintenance, and local contacts when issues arise
- Ensure calendar accuracy and prevent double bookings
- Track and report key performance metrics (occupancy, ADR, reviews.
Required Experience & Skills:
- 3+ years of experience managing short-term rentals or Airbnb properties
- Hands-on experience with Airbnb, Hostaway, PriceLabs and / or VRBO
- Excellent written English communication skills
- Strong customer service mindset and problem-solving ability
- Ability to manage multiple properties simultaneously
- Organized, detail-oriented, and proactive
- Reliable internet and professional remote work setup
- Ability to work full-time EST hours
Preferred Qualifications:
- Experience managing 10+ short-term rental units
- Familiarity with U.S. guests and expectations
- Experience handling escalated guest situations
- Knowledge of automation, templates, and SOPs for STR operations
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Nigeria
Nigeria, officially the Federal Republic of Nigeria, is a country in West Africa between the Sahel to the north and the Gulf of Guinea in the Atlantic Ocean to the south. It covers an area of 923,769 square kilometres (356,669 mi2). With a population of more than 242 million, it is the most populous country in Africa, and the world's sixth-most populous country. Nigeria borders Niger in the north, Chad in the northeast, Cameroon in the east, and Benin in the west. Nigeria is a federal republic comprising 36 states and the Federal Capital Territory, where its capital, Abuja, is located. The lar
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