Talent Hackers
About the Role:
Our client is seeking an experienced Airbnb Operations Manager to oversee the day-to-day operations of a 15-unit Airbnb portfolio in Detroit, USA. This is a remote role focused on guest communication, pricing optimization, calendar management, and delivering a high level of customer service.
You will be the primary point of contact for guests and will work closely with ownership and local vendors to ensure smooth operations and excellent guest satisfaction.
Key Responsibilities:
- Manage guest communication across Airbnb and other booking platforms (before, during, and after stays)
- Operate and manage listings using Hostaway
- Optimize nightly pricing and occupancy using PriceLabs
- Coordinate check-ins, check-outs, and guest instructions
- Handle guest issues, complaints, and service recovery professionally
- Monitor reviews and implement strategies to maintain high ratings
- Update listings, house rules, and automated messages as needed
- Communicate with cleaners, maintenance, and local contacts when issues arise
- Ensure calendar accuracy and prevent double bookings
- Track and report key performance metrics (occupancy, ADR, reviews.
Required Experience & Skills:
- 3+ years of experience managing short-term rentals or Airbnb properties
- Hands-on experience with Airbnb, Hostaway, PriceLabs and / or VRBO
- Excellent written English communication skills
- Strong customer service mindset and problem-solving ability
- Ability to manage multiple properties simultaneously
- Organized, detail-oriented, and proactive
- Reliable internet and professional remote work setup
- Ability to work full-time EST hours
Preferred Qualifications:
- Experience managing 10+ short-term rental units
- Familiarity with U.S. guests and expectations
- Experience handling escalated guest situations
- Knowledge of automation, templates, and SOPs for STR operations
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
More jobs at Talent Hackers
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.