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Agent Strategist – NYC

  • Full Time
  • Anywhere

Vapi

We’re hiring an Agent Strategist to drive retention, expansion, and long-term customer value for Vapi‘s enterprise clients. As a single-threaded leader, you’ll own a portfolio of accounts and build trusted relationships with key stakeholders to define and scale our post-sales engagement model.

Requirements

  • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
  • Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
  • Strong stakeholder management skills with the ability to engage VP and C-level executives
  • Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
  • Experienced in renewal and expansion motions and comfortable building commercial narratives
  • Highly organized with strong CRM hygiene, documentation habits, and follow-through
  • Comfortable operating in ambiguity and helping build process in a high-growth environment
  • Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products

Benefits

  • Real stake: competitive salary and excellent equity ownership
  • Comprehensive health coverage: medical, dental, and vision plans
  • Team love: quarterly off-sites
  • Flexible time off: take what you need
  • More: catered meals, transportation, gym, and a $10k annual L&D budget

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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