Aftersales Account Manager

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Role overview (listing rewrite)

Aftersales Account Manager | Milwaukee Tools | Dandenong East, Greater Dandenong About This Position The Aftersales Account Manager role at Milwaukee Tools is a full-time position based in Dandenong East, Greater Dandenong. As an Aftersales Account Manager, you will be responsible for managing customer relationships and ensuring high levels of satisfaction through effective communication and support. Your Responsibilities Develop and maintain strong relationships with key customers to ensure their needs are met and exceeded. Handle inquiries, complaints, and feedback from customers in a timely and professional manner. Coordinate with internal teams to resolve customer issues efficiently. Provide regular updates on customer satisfaction levels and identify areas for improvement. Participate in sales initiatives to drive business growth and increase customer loyalty. What We're Looking For A proven track record in managing customer relationships within a similar role or industry. Excellent communication and interpersonal skills, with the ability to build rapport quickly. Strong problem-solving abilities and the capacity to handle multiple tasks effectively. Familiarity with CRM systems and experience using them for customer management. A proactive approach to work and a willingness to go above and beyond for customers. About the Company Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products, and exceptional people. Our culture is centered around improving the lives of our users, driving not only product development but everything we do. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Dandenong East, Greater Dandenong, hybrid, or fully remote?