Interview kit: Account Manager at CCS Facility Services

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Walk through managing a multi-site service account end-to-end.
How you escalate quality issues without losing the client.
Why CCS’s regional expansion (e.g., Alabama, Ohio) matters for local account coverage.

Fit summary

Best fit if you like B2B client ownership in facilities operations, can coordinate field teams, and want an on-site Austin role with a growing national provider.

Day in the role

As Account Manager at CCS Facility Services in Austin, expect to own client relationships for facility and cleaning accounts: understand site needs, coordinate service delivery with operations, resolve issues, and grow renewals—not ad-media production.

FAQ from this listing

Is this role remote?

No—the listing is Austin, Travis County (remote flag off).

What does CCS do?

Facility and cleaning services; public news highlights multi-state expansion and Texas campus support.

Any free upskilling paths?

Saylor Business & Management and Google’s free project-management intro resources (both free per listed certs).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.
Inspect layouts and advertising copy, and edit scripts, audio, video, and other promotional material for adherence to specifications.
Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
Coordinate with the media to disseminate advertising.
Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
Plan and execute advertising policies and strategies for organizations.
Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
Prepare budgets and submit estimates for program costs as part of campaign plan development.

O*NET source

Company facts (cached)

Website: ccsfacilityservices.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Account Manager at CCS Facility Services in Austin, Travis County Role Overview We are seeking a driven and enthusiastic Account Manager to join our team. This role is full-time and based in Austin, Travis County with no remote option available. Responsibilities Regularly visit customer sites to maintain strong relationships and ensure customer satisfaction. Promote upselling opportunities to drive business growth and increase revenue. Provide exceptional customer service by addressing inquiries, concerns, and feedback promptly. Analyze customer needs and provide solutions that meet their requirements. What We're Looking For A proven track record of delivering outstanding customer service. The ability to build meaningful connections with clients. Strong communication and interpersonal skills. Experienced in upselling and cross-selling products or services. A proactive approach to problem-solving and business development. More About CCS Facility Services CCS Facility Services is dedicated to providing top-notch facility management solutions. Our team is passionate about delivering excellence in customer service, and we are looking for individuals who share our values and commitment to growth. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!

Full job on Get A Job.AI

Questions to ask them

What does success look like in the first 90 days for this role?
How is the team structured, and who would I work with most?
What tools and systems does this role use daily?
Is the work primarily based in Austin, Travis County, hybrid, or fully remote?

Account Manager