Account Manager

Duties and Responsibilities

• Serve as the primary customer contact for business issues for assigned accounts,involving the appropriate AHEAD department for technical, operational, or accountingrequests.

• Responsible for building strong customer alliances with decision makers in assignedcurrent accounts.

• Communicates the client’s goals and represent the client’s interests to the AHEADdepartments and team.

• Provides regular two-way communication between the customer and appropriate AHEADdepartment; provides strong team representation and set proper client expectations.

• Receive and answer assigned clients’ calls, e-mails, and questions to ensure theirrequests are fulfilled and questions are answered in a timely manner.

• Ensures that client issues are dealt with in an efficient manner, informing the Director of

• Sales of any problems that may arise.

• Assist Regional Sales Specialists with the strategic development and closing ofnew accounts.

• Have a full understanding of company capabilities and service, and effectivelycommunicates all offerings to the customer.

• Act as the project manager while working with the Regional Sales Specialists toensure all related sales process tasks are assigned to the correct departments andcompleted on time and on budget.

• Responsible for working with the customer and AHEAD’s branding department to ensurethat the customer receives the designed look and feel of the customer’s hardwaresolution from faceplate to shipping box.

• Exceed success metrics established.

• Be able to present to small customer audiences consisting of any of the following:engineers, managers, directors, and “C” level employees.

• Generate and maintain a credible forecast for accounts each month and provide thisinformation on a regular basis to Senior Management.

• Conduct quarterly business reviews with assigned accounts to evaluate clients’ overallsatisfaction with AHEAD; determineadditional types of services/products needed; givecustomer information on all aspects of their account (i.e. RMA’s, stock inventory, EOLinformation, etc.)

• Work with warehouse and production to ensure customer orders are being processedaccording to the production processes and work schedules.

• Answer questions from other AHEAD departments in regards to a customer’s account,orders, or operations of a customer’s program.

• Responsible following the standards of communication and process flow with theengineering, production, and warehouse departments to ensure that all communicationis clear, concise, and effective.

Experience, Skills, and Requirements

• 3+ years of sales experience.

• 3+ years of customer service experience.

• Ability to present to small groups on a variety of subjects.

• Ability to manage multiple projects and assign priority to each.

• Ability to utilize project management skills and tools to manage multiple projects.

• High level of attention to detail and exceptional organizational skills.

• Excellent written and verbal communication skills.

• Some technical competence necessary (understand computer hardware, software, etc.)

• Handles stressful situations and deadline pressures well.

• Bachelor’s Degree or equivalent work experience required

Why AHEAD:

USA Employment Benefits include:

Use of AI:

Originally posted on Himalayas