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Be ready to walk through how you write a thorough repair order, handle an angry customer when a repair runs long, and prioritize the line when the shop is full. Expect scenario questions on upselling maintenance honestly, coordinating with techs, and using DMS or scheduling tools. Prepare examples of clear estimates and clean handoffs.
Strong fit if you communicate calmly under pressure, know basic automotive systems, and enjoy bridging customers and technicians. The CareerBuilder-Stellantis Service Writer role rewards organization, integrity on pricing, and steady follow-through more than pure wrench work.
As an Automotive Service Advisor / Service Writer for CareerBuilder-Stellantis in this Alexandria posting, your day centers on the service drive: greet owners, listen to concerns, open repair orders, and set clear expectations on diagnosis and timing. You translate technician findings into plain-language estimates, secure approvals, schedule bay time, and update customers as work moves. You close out tickets, review invoices, and hand vehicles back with care so the Stellantis-brand service experience stays accurate and trusted.
No. The listing is on-site (remote flag is 0) for the Alexandria area service environment.
A Service Advisor / Service Writer greets customers, documents concerns, builds repair orders, and keeps owners informed—not primarily performing the repairs.
The job is listed under CareerBuilder-Stellantis; treat Stellantis-brand service standards as the customer-facing brand context unless a more specific dealership name is provided later.
CareerBuilder-Stellantis - Alexandria, Rapides Parish Position Summary Walker Chrysler Dodge Jeep Ram in Alexandria is seeking experienced Service Advisors to join their industry-leading service team. This role involves consulting and interpreting customer needs for mechanics, serving as the primary point of contact for all automotive service and repair matters, and understanding customers' problems to arrange necessary services. Day-to-Day Responsibilities Consult with customers to understand their vehicle's issues and needs Interpret customer requests and communicate them effectively to mechanics Handle all automotive service and repair matters as the main point of contact Assist in scheduling appointments, managing customer expectations, and resolving any concerns Qualifications Previous experience as a Service Advisor or similar role is preferred Strong communication skills to effectively interact with customers and staff Adept at problem-solving and resolving customer issues promptly Familiarity with automotive repair processes and services About the Company CareerBuilder-Stellantis is a leading automotive company known for its commitment to excellence in service. Walker Chrysler Dodge Jeep Ram, as part of this network, offers top-notch customer service and a supportive work environment. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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