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Prepare one or two escalations you owned end to end, how you prioritize under ticket volume, and how you explain fixes to non-technical users in a deadline-heavy services firm.
Best match if you like structured second-line work in a corporate staffing environment and are fine with London on-site collaboration rather than remote-first.
As a 2nd Line Support Engineer at Robert Half, you would take escalated tickets past first-line: diagnosing desktop, access, network, and app issues for staffing and corporate staff, chasing vendors when needed, and writing clear handoffs so recruiters and ops stay unblocked.
Core focus is escalation troubleshooting, ticketing discipline, endpoint/identity basics, and plain-language updates. No cert family or costed resources were supplied for this posting.
The listing names Robert Half as the company; confirm in the interview whether the seat is internal IT or a client placement.
No—the posting is London, UK with remote flagged off.
Escalated incidents after first contact: deeper diagnosis, ownership to resolution, and documented workarounds for busy office users.
Website: roberthalf.com
Robert Half Inc. is an international human resource consulting firm founded in 1948, based in Menlo Park and San Ramon, California. It is among the world's largest accounting and finance staffing firms, with over 345 locations worldwide.
Public cache only — not an employee review.
2nd Line Support Engineer at Robert Half in London, UK About This Position Retailing a market-leading consultancy based in central London, Robert Half Technology is seeking an experienced 2nd Line Support Engineer to join their team. The role involves front-line call resolution for all IT-related issues within the internal business. Responsibilities include desktop and laptop standardization, provision, and support, as well as supporting all workstations, Surface Pro devices, and laptops. Responsibilities Resolve complex technical issues through direct interaction with end-users Provide technical support for a wide range of hardware and software applications Contribute to the standardization of desktops, laptops, and applications across the organization Ensure smooth operation of all workstations and mobile devices Skills & Qualifications Proven experience in 2nd line support or similar technical roles Strong troubleshooting skills with a focus on delivering quick resolutions Excellent communication and interpersonal skills to effectively interact with end-users Familiarity with Windows operating systems, Office applications, and other common software tools Possess strong problem-solving abilities and the ability to work under pressure More About Robert Half Retailing a market-leading consultancy based in central London, Robert Half Technology is seeking an experienced 2nd Line Support Engineer to join their team. The role involves front-line call resolution for all IT-related issues within the internal business. Responsibilities include desktop and laptop standardization, provision, and support, as well as supporting all workstations, Surface Pro devices, and laptops. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure that you have a detailed resume and cover letter ready before starting the process.
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