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Be ready for scenarios: angry customer, upsell vs. need, technician disagreement, and a rushed write-up. Prepare examples of de-escalation, accurate notes, and how you protect both the guest and the shop. Ask how advisors split phones, appointments, and walk-ins at this Franklin store.
Strong fit if you like face-to-face service work, stay calm under pressure, and can translate mechanical issues into clear next steps. Less ideal if you want remote work or pure hands-on wrenching with little customer contact.
As an Automotive Service Advisor/Writer at Franklin Chrysler Dodge Jeep Ram, you greet service customers, listen to vehicle concerns, open repair orders, explain recommended work and timelines, coordinate with technicians, and close out jobs with clear invoices and follow-up. Much of the day is desk-and-drive-lane: phones, appointments, status updates, and keeping owners informed while the shop runs.
Build strength in customer communication, active listening, and plain-language explanations of repairs. Learn dealership DMS/service-writing workflows, factory maintenance schedules for Chrysler/Dodge/Jeep/Ram vehicles, and how to prioritize shop capacity. No certification resources or costs were supplied for this listing.
No. The listing is on-site in Franklin, Williamson County, Tennessee.
You write repair orders, advise customers on service options, track jobs with technicians, and deliver clear updates and invoices.
No certification family or cost list was provided for this posting; confirm any ASE or OEM training expectations with the dealer.
Automotive Service Advisor/Writer at Franklin Chrysler Dodge Jeep Ram in Franklin, Williamson County What This Role Involves The role of an Automotive Service Advisor/Writer at Franklin Chrysler Dodge Jeep Ram involves a blend of customer service and technical expertise. You will be responsible for providing exceptional service to customers while also contributing to the development of marketing materials that highlight the services offered by the dealership. What You'll Do Provide excellent customer service, addressing inquiries and concerns in a professional manner. Assist with vehicle maintenance and repair scheduling, ensuring customer satisfaction through clear communication and timely service delivery. Contribute to the creation of marketing content that showcases services offered by the dealership, including social media posts, email campaigns, and promotional materials. Collaborate with team members to ensure a seamless service experience for all customers. What We're Looking For A proven track record of providing excellent customer service in an automotive setting. Strong communication skills, both written and verbal, to effectively communicate with customers and team members. Basic understanding of automotive services and maintenance, or a willingness to learn quickly. Proficiency in Microsoft Office Suite for content creation and management tasks. About the Company Franklin Chrysler Dodge Jeep Ram is the 1 Volume Chrysler Dodge Jeep dealer in Tennessee. With a strong reputation for outstanding service, they are always seeking enthusiastic individuals to join their growing team. Franklin CDJR offers a dynamic work environment where you can contribute to the success of the dealership while enjoying competitive benefits and opportunities for growth. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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