Foundever
Foundever — Cape Town City Centre, Cape Town Region
Mission The WFM Real-Time Analyst is responsible for actively monitoring and managing intraday performance across queues and agents to ensure alignment between actual performance and forecast plans. This role ensures optimal staffing levels throughout the day, enabling the contact center to consistently meet service level agreements (SLAs), key performance indicators (KPIs), and client expectation…
To apply for this job please visit www.adzuna.com.
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