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Customer Care -Team Leader – Operations

  • Full Time
  • Anywhere

Prestige Cosmetics Group

Prestige Cosmetics Group — Cape Town City Centre, Cape Town Region

JOB PURPOSE: To manage and lead the multi-channel customer care team to deliver an exceptional customer experience and create advocates of ARC out of all customer contacts. To ensure ecommerce fulfilment operations and aftercare meet all required SLAs. JOB OBJECTIVES: Customer Operations: To manage all incoming customer communications of enquires and complaints – and bring them to at minimum amica…

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