Quess Enterprise
Quess Enterprise — Jaipur, Rajasthan
Description Conduct new hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes Deliver refresher and upskilling programs to improve agent productivity and quality scores Design and update training materials including SOPs, decks, scripts, assessments, and job aids Conduct call monitoring, audits, and feedback sessions to identify training gaps Work c…
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Working in Jaipur, Rajasthan, IN
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