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Technical Support Engineer (L2)

  • Full Time
  • Anywhere

Miratech

Miratech — Ciudad de México, México

Job Description We are looking for a Technical Support Engineer (L2) to join a team supporting an AI-powered conversational platform. The solution combines Python-based backend microservices running on AWS, a modern web application, and real-time voice technologies to deliver intelligent customer interactions. You will handle escalated support tickets from L1, troubleshoot complex platform issues,…

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About this role & career path

Working in Ciudad de México

Mexico City is the capital and most populous city of Mexico, as well as the most populous city in North America. It is one of the world's leading cultural and financial centers and, according to the Globalization and World Cities Research Network's 2024 ranking, is classified as an Alpha world city. Located in the Valley of Mexico on the high Mexican Central Plateau, the city sits at an altitude of 2,240 meters. It is divided into 16 boroughs, or alcaldías, which are further subdivided into neighborhoods, or colonias.

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