Be.change Consulting
We are looking for a Help Desk Creation Consultant to design the operational model of a technical-functional help desk.
Requirements
- Professional in Systems Engineering, Industrial Engineering, Business Administration or related fields.
- Postgraduate in Service Management, Projects, Digital Transformation, or Technological Operations.
- Design or implementation of help desks / service desks.
- ITSM service management or similar.
- Definition of SLA and service level agreements.
- Team size sizing.
- Operational process modeling.
- Implementation of case management and user support tools.
Benefits
- 100% Remote work
- Service provision contract
- Salary: To be agreed
- Excellent work environment
- Dynamic and committed team
- Growth opportunities
- Participation in innovative projects
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
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