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Customer Experience Manager

  • Full Time
  • Anywhere

Greencell Mobility

Greencell Mobility — Chennai, Tamil Nadu

Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysi…

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About this role & career path

Working in Chennai, India

Chennai, also known as Madras, is the capital and largest city of Tamil Nadu, the southernmost state of India. It is located on the Coromandel Coast of the Bay of Bengal. As per the 2011 Indian census, Chennai is the sixth-most-populous city in India and forms the fourth-most-populous urban agglomeration. The city is coterminous with Chennai district, which together with the adjoining suburbs constitutes the Chennai Metropolitan Area, one of the largest metropolitan areas of India. It is administered by the Greater Chennai Corporation, which was incorporated in 1688, and is the second oldest m

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