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Home / (fluent English) Technical Support Engineer

(fluent English) Technical Support Engineer

  • Full Time
  • Anywhere

SupportYourApp

We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem.

Requirements

  • Set up and configure our complex B2B product with advanced functional logic
  • Conduct demo calls to understand client business needs and deliver compelling product presentations
  • Develop and lead client training sessions to ensure strong adoption and effective product usage
  • Troubleshoot technical issues, including API requests, data flows, and integrations
  • Act as a trusted advisor by proactively managing the client journey and ensuring long-term success
  • Manage a portfolio of accounts, focusing on retention and identifying growth opportunities
  • Collaborate with product and engineering teams to resolve complex technical challenges
  • Build strong, long-lasting relationships with customers through clear and proactive communication

Benefits

  • Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3)
  • Fully remote work opportunity
  • Inclusive and international environment
  • Compensation in USD
  • Supportive management focused on your growth and long-term collaboration

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in Slovakia

Slovakia, officially the Slovak Republic, is a landlocked country in Central Europe. It is bordered by Poland to the north, Ukraine to the east, Hungary to the south, Austria to the west, and the Czech Republic to the northwest. Slovakia's mostly mountainous territory spans about 49,000 km2 (19,000 sq mi), hosting a population exceeding 5.4 million. The capital and largest city is Bratislava, while the second largest city is Košice.

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