SupportYourApp
We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem.
Requirements
- Set up and configure our complex B2B product with advanced functional logic
- Conduct demo calls to understand client business needs and deliver compelling product presentations
- Develop and lead client training sessions to ensure strong adoption and effective product usage
- Troubleshoot technical issues, including API requests, data flows, and integrations
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities
- Collaborate with product and engineering teams to resolve complex technical challenges
- Build strong, long-lasting relationships with customers through clear and proactive communication
Benefits
- Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3)
- Fully remote work opportunity
- Inclusive and international environment
- Compensation in USD
- Supportive management focused on your growth and long-term collaboration
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Bulgaria
Bulgaria, officially the Republic of Bulgaria, is a country in Southeast Europe. It is situated on the eastern portion of the Balkans directly south of the Danube river and west of the Black Sea. Bulgaria is bordered by Greece and Turkey to the south, Serbia and North Macedonia to the west, and Romania across the Danube river to the north. It covers a territory of 110,994 square kilometres (42,855 sq mi), making it the tenth largest within the European Union and the sixteenth-largest country in Europe by area. Sofia is the nation's capital and largest city; other major cities include Plovdiv,
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