CodeSignal
The Sr. Director, Customer Success will own the post-sale customer journey end-to-end, from onboarding and adoption through renewal and expansion. This is a senior leadership role that sits at the intersection of revenue growth and customer outcomes, partnering closely with Sales, Product, and the broader Go-to-Market organization under the CRO.
Requirements
- 7+ years in Customer Success, with at least 4–5 years in a senior leadership role (VP or above) at a B2B SaaS company
- Demonstrated ownership of NRR/GRR targets with a track record of improving both retention and expansion revenue
- Experience leading and scaling CS teams across mid-market and enterprise segments
- Strong analytical mindset — you use data to identify trends, build business cases, and hold teams accountable to outcomes
- Skilled at cross-functional collaboration, particularly with Sales, Product, and GTM leadership
- Excellent executive communication and presence; comfortable influencing at the C-suite level internally and externally
- Proven ability to build scalable CS systems: health scoring, playbooks, onboarding programs, QBR frameworks, and more
- Executive presence and business acumen to credibly engage at the C-suite level — both internally with CodeSignal‘s leadership team and externally with senior stakeholders at customer organizations
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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