Paired
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.
Requirements
- Lead and manage the customer support team, ensuring high performance and service quality
- Handle phone, email, and chat support inquiries
- Create, document, and optimize SOPs for customer support processes
- Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
- Ensure timely, empathetic, and high-quality responses to customers
- Multitask effectively while maintaining attention to detail
- Work closely with cross-functional teams to improve customer experience
- Must be willing to work Monday to Friday, 9 AM to 6 PM EST
Benefits
- Competitive Salary in USD
- Work From Anywhere
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Honduras
Honduras, officially the Republic of Honduras, is a country in Central America. It is bordered to the west by Guatemala, to the southwest by El Salvador, to the southeast by Nicaragua, to the south by the Pacific Ocean at the Gulf of Fonseca, and to the north by the Gulf of Honduras, a large inlet of the Caribbean Sea. Its capital and largest city is Tegucigalpa.
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