CommandLink
The Help Desk Specialist delivers Tier-1 support for the Warfighting Acquisition University’s online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course-related needs across the WarU Learning Management System and its connected tools.
Requirements
- Strong written and verbal communication ability
- Solid computer proficiency and comfort navigating technical issues
- Experience in help-desk, customer service, call center, or similar support environments; email support experience is beneficial
- Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
- Associate degree or higher
- Prior customer service experience (minimum one year) is desirable
- Familiarity with service management tools such as ServiceNow
- Must meet eligibility requirements to obtain a Public Trust clearance
Benefits
- Competitive pay
- Comprehensive health, dental, and vision insurance
- Paid life insurance
- Paid time off
- 11 paid holidays
- Performance bonuses
- Tuition reimbursement
- Unlimited training
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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