True Platform
Thrive is a fast-growing software company based in Philadelphia that offers a competitive salary and a robust benefits package. We are looking for a Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships.
Requirements
- 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role
- Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers
- Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention
- Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly
- Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment
- Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions
- Comfortable learning new technologies, software platforms, and product features quickly
- Demonstrated ability to identify opportunities for account growth, upselling, and expanded services
- Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed
Benefits
- Competitive salary
- Robust benefits package
- Medical/dental/vision insurance
- Health Savings Account with employer contribution
- 401(k) plan with company matching
- FSA
- Commuter benefits
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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