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Customer Success Operations Manager

  • Full Time
  • Anywhere

Medibank

As the Customer Success Operations Manager, you’ll lead the enablement engine that powers the entire customer success lifecycle, creating the operational backbone that allows customer-facing teams to focus on building relationships, driving growth, and delivering meaningful outcomes.

Requirements

  • Proven experience leading operations, enablement, or coordination functions in complex, multi-stakeholder environments
  • Strong understanding of proposal, bid, and contract lifecycle processes
  • Demonstrated ability to design and implement end-to-end operating models or ways of working
  • Exceptional stakeholder management, communication, and coordination skills
  • Strong analytical thinking and ability to translate data into actionable insights
  • Experience leading or developing small teams and building scalable processes
  • A mindset that blends commercial acumen, adaptability, and human-centred thinking, with a focus on delivering meaningful customer outcomes

Benefits

  • Great work life balance
  • Impressive, 35% subsidised Medibank/ahm health insurance
  • 14-weeks paid parental leave
  • Feel Good Health Hub – a digital platform for your mobile
  • Great Discounts

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Australia

Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a land area of 7,688,287 km2 (2,968,464 sq mi), making it the sixth-largest country in the world. Australia is the world's flattest and driest inhabited continent. It is a megadiverse country, and its size gives it a wide variety of landscapes and climates including deserts in the interior and tropical rainforests along the coast.

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