WorkNomads
WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client.
Requirements
- Fluency in English is mandatory; additional EU languages are a strong plus.
- 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs.
- Strong expertise in business processes mapping and digital transformation in CX.
- Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
- Demonstrated experience in project-based operational setups, transitions, or start-up operations.
- Strong people leadership skills with the ability to motivate teams in fast-changing environments.
- Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning.
- Excellent stakeholder management and client communication skills.
- Data-driven mindset with the ability to translate insights into action.
- Comfortable working remotely and coordinating across multiple functions.
Benefits
- Competitive salary and benefits package.
- Access to WorkNomads’ global community, co-working spaces, and events.
- A diverse, inclusive workplace where individuality is celebrated.
- Personalized career development and growth opportunities.
- The chance to build something from scratch and leave a lasting impact on a new client partnership.
- A role with real ownership and decision-making power.
- A remote-first, international environment built on trust and autonomy.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Spain
Spain, officially the Kingdom of Spain, is a country in Southern and Western Europe with territories in North Africa. Featuring the southernmost point of continental Europe, it is the largest country in Southern Europe and the fourth-most populous European Union (EU) member state. Spanning the majority of the Iberian Peninsula, its territory also includes the Canary Islands, in the Eastern Atlantic Ocean; the Balearic Islands, in the Western Mediterranean Sea; and the autonomous cities of Ceuta and Melilla, in mainland Africa. Peninsular Spain is bordered to the north by France, Andorra, and t
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