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Customer Success Manager

  • Full Time
  • Anywhere

Buildkite

Customer Success Manager is a senior individual contributor responsible for driving quantifiable business impact across a focused portfolio of Buildkite‘s highest-impact Enterprise customers.

Requirements

  • 5+ years in Customer Success, strategic account management, or a senior post-sale role at a B2B SaaS company, owning Enterprise accounts end-to-end
  • Direct experience at a CI/CD, DevOps, developer tools, or technical infrastructure SaaS company
  • A demonstrable track record of driving retention and expansion outcomes on a named Enterprise book
  • Exceptional executive communication and presence
  • The ability to handle objections, navigate complicated discussions, and drive alignment across customer and internal stakeholders
  • Strong commercial instincts
  • A strong autonomous operator who wants to define the role, not just fill it

Benefits

  • Remote-first culture and support for work-life balance
  • Competitive compensation and benefits package
  • Meaningful work alongside some of the most innovative engineering teams in tech
  • Opportunities for professional growth, learning, and career development
  • A supportive, collaborative team culture where your ideas and expertise matter

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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