Oracle
The Technical Support Analyst provides first-level technical and customer support for Oracle Hospitality solutions, including OPERA PMS, OXI, OWS, S&C, Reporting & Analytics, and related hotel interfaces. The role supports hotel customers globally through voice, email, and remote troubleshooting while ensuring timely issue resolution, excellent customer experience, and accurate case documentation.
Requirements
- Minimum 2 years of experience in IT support, hospitality systems support, or technical customer support.
- Hands-on experience supporting hotel Property Management Systems (PMS), preferably Oracle OPERA.
- Understanding of hotel operations including front office, reservations, housekeeping, and billing workflows.
- Bachelor’s degree in technology, hospitality management, business, or related field.
- Strong troubleshooting and problem-solving skills in customer-facing environments.
- Experience providing support through phone, email, and remote troubleshooting tools.
- Excellent English verbal and written communication skills.
- Ability to work flexible 24×7 rotational shifts, including weekends and holidays.
- Strong organizational skills with the ability to manage multiple support cases simultaneously.
Benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Equal Employment Opportunity Employer
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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