U.S. Bank
This role supports customers and representatives managing accounts impacted by a death notification, handling sensitive account-related conversations and delivering a professional and empathetic customer experience.
Requirements
- Manage assigned delinquent consumer accounts and work with customers or authorized parties to identify appropriate repayment or resolution options.
- Handle inbound and outbound phone calls related to death notifications, responsible-party outreach, payment discussions, collateral options, and account servicing questions.
- Review account documentation and complete follow-up through written correspondence and shared email inboxes as needed.
- Navigate multiple systems to document activity accurately, maintain account records, and support timely resolution.
- Partner with internal teams across collections, recovery, lien release, repossessions, and related life-event support functions.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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