Eagle Technologies, Inc.
Company Introduction:
Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client’s specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government’s cybersecurity and privacy requirements.
Job Summary:
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.
Essential Functions:
The successful candidate will demonstrate the following capabilities:
- Creates and manages escalation procedures and ensures service levels are maintained
- Documents, tracks, and monitors problems to ensure resolution in a timely manner
- Escalates customer/application problems to functional or programming staff as needed and works directly with the support staff towards problem resolution
- Experience in research, isolation, and resolution steps
- Responds to and diagnoses problems through interaction with users and determines problem recognition
Education and Experience:
This position requires a minimum of Associate’s degree and threeormoreyearsofprogressivelyresponsibleexperienceinHelpdeskSupport,specifically Momentum, Unified Financial Management Systems (UFMS) and twoyearsormoreofworkexperienceworkinginanacquisition/procurementorsimilar environment.
Work Authorization and Additional Requirements:
This position requires US citizenship.
Candidates must be willing to pass a company background check.
We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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