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Enterprise Customer Success Manager

  • Full Time
  • Anywhere

Semperis

Semperis is looking for an Enterprise Customer Success Manager to join their EMEA team. The successful candidate will ensure customer success and satisfaction with Semperis products, and work closely with cross-functional teams to maximize opportunities for Enterprise Business customers.

Requirements

  • 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
  • Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
  • Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
  • Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
  • Conflict resolution & expectation management during incidents or escalations.
  • Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Relocation Assistance

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in France

France, officially the French Republic, is a country primarily located in Western Europe. Its overseas regions and territories include French Guiana in South America, Saint Pierre and Miquelon in the North Atlantic, the French West Indies, and many islands in Oceania and the Indian Ocean. Metropolitan France shares borders with Belgium and Luxembourg to the north; Germany to the northeast; Switzerland to the east; Italy and Monaco to the southeast; Andorra and Spain to the south; and a maritime border with the United Kingdom to the northwest. Its metropolitan area extends from the Rhine to the

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