Manila Recruitment
Lead the customer support team, drive AI-powered customer support conversations, and improve workflows in a fast-growing startup.
Requirements
- At least 2 years of experience leading or coaching a team
- Experience in customer support, customer success, or a similar client-facing role
- Strong understanding of support operations, ticket management, escalations, and customer communication
- Ability to analyze conversations, identify patterns, and improve workflows
- Comfortable working with AI tools, automation, or support technology
- Strong problem-solving and decision-making skills
- Excellent written and verbal communication skills
- Highly organized and able to manage multiple priorities
- Process-driven mindset with a focus on continuous improvement
- Ability to collaborate with product, development, and operations teams
Benefits
- Flexible schedule
- Opportunity to work with AI-powered customer support tools
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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