Travel Consultant – Airlines (Remote/Tagalog Speaker)

Key Responsibilities

• Deliver Exceptional Customer Service (and Achieve Sales Targets):

  Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
• Provide Accurate Travel Counselling:

  Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
• Expert Ticketing:

  Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
• Stay Current on Travel Requirements:

  Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
• Foster Long-Term Relationships:

  Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.

• Education:

  Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field.
• GDS Proficiency:

  Familiarity with at least one GDS system (Sabre preferred).
• Communication Skills:

  Excellent written and verbal communication abilities; superior interpersonal and social skills.
• Detail-Oriented & Organized:

  Capable of handling multiple bookings simultaneously without compromising accuracy.
• Experience:

  Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
• Knowledge:

  A solid understanding of passport, visa, and health requirements for international travel.
• Added Advantages:
  • Multilingual abilities.
  • Familiarity with CRM software, Office 365, and online booking platforms.
  • Personal travel experiences that enhance your ability to counsel clients.

Learning & Development Opportunities

• On-the-Job Training:

  Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.
• Airline Seminars:

  Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.

Compensation & Benefits

• Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.