About the ClientA New York–based design and manufacturing studio creating precision-made, customizable home and architectural hardware for residential and commercial spaces. All products are made to order with fast lead times using premium materials like acrylic, brass, and wood, and the company maintains a strong eCommerce presence, including Etsy. The team is craftsmanship-driven and customer-obsessed, blending form and function with meticulous attention to detail.
Why does this role exist?The Founder/CEO needs a proactive right hand to relieve time constraints and address limited scalability by centralizing scheduling, inbox management, and daily priorities. This role ensures eCommerce accuracy and momentum (especially on Etsy) while bringing structure to operations, logistics, and meeting follow-through. The goal is to protect the executive’s time, keep the pipeline moving, and elevate customer experience without sacrificing craftsmanship standards.
The Impact you’ll make
Email and Calendar Management
Check daily inbox and manage emails.
Schedule and coordinate meetings, confirming logistics and preparing background information.
Product Management
Create Facebook Marketplace listings for computers and monitors.
Upload new product images to Etsy listings and ensure they are live.
Update shipping prices in HubSpot based on the latest supplier pricing sheet.
Inventory and Supplies Management
Reorder packing materials, checking current stock before ordering.
Source from existing suppliers or find alternatives if needed.
Documentation and Reporting
Maintain the operations manual in Notion, logging product changes and policy updates.
Attend meetings, take notes, and distribute next steps with task owners and deadlines.
Personal Assistance
Coordinate cleaning supply reorders for both apartment and office.
Handle personal scheduling and logistics, ensuring all appointments and follow-ups are managed.
Skills, Knowledge and Expertise
Required:
Hands-on Etsy experience managing product listings and images (no minimum years required).
Prior Executive Assistant experience supporting a founder/CEO with proven daily prioritization and verbal check-ins.
Excellent English communication skills (spoken and written); energetic, proactive, and personable on calls.
Your superpowers are…
Resourceful problem-solving, strong common sense, and bias to action; you anticipate needs and remove blockers.
Tech-savvy with an automation mindset; comfortable using tools like ChatGPT to streamline repeatable tasks.
Meticulous attention to detail and quality—“craftsmanship above all else.”
Calm under pressure with excellent task prioritization and follow-through across competing deadlines.
eCommerce fluency beyond Etsy is a plus (WooCommerce, Facebook Marketplace, ShipStation, QuickBooks).
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if…
You love being a true right hand—comfortable jumping on calls, setting the day’s priorities, and pushing work forward without hand-holding.
You thrive in a fast-moving, craftsmanship-driven environment and take pride in accuracy and presentation.
You bring delight to customer interactions and communicate with energy, warmth, and clarity.
You’re equally happy handling high-level coordination and hands-on details (from shipping prices to supplier calls to personal logistics).
What to expect…
Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a land area of 7,688,287 km2 (2,968,464 sq mi), making it the sixth-largest country in the world. Australia is the world's flattest and driest inhabited continent. It is a megadiverse country, and its size gives it a wide variety of landscapes and climates including deserts in the interior and tropical rainforests along the coast.
