Staffing for Doctors
Overview
We are hiring a team of high-performing Virtual Assistants to support a fast-paced Dermatology and Med Spa practice. This includes patient coordination, cosmetic outreach, social media support, and insurance authorizations.
This role requires individuals who are camera-on during shift, highly committed, and able to deliver excellent communication with minimal to no accent for patient-facing tasks.
Candidates must have experience in USA dermatology, med spa, or aesthetic environments, and familiarity with ModMed EMR (preferred).
Requirements
Lead Roles (2 Positions)
A. Lead Receptionist (Front Desk Lead)
- Oversee scheduling workflows and call handling
- Ensure quality of patient communication
- Monitor team performance (calls, bookings, responsiveness)
- Support escalation handling and patient concerns
- Maintain workflow efficiency across front desk operations
B. Lead Authorization VA
- Manage prior authorizations and insurance approvals
- Oversee submission, follow-ups, and approvals
- Ensure compliance with payer requirements
- Support denial prevention strategies
- Coordinate closely with billing and clinical teams
Systems & Tools
- ModMed EMR (preferred)
- Phone systems (RingCentral or similar)
- Social media platforms (Instagram, TikTok, Facebook)
- AI tools for video/content creation
Qualifications
- Experience in Dermatology / Med Spa / Aesthetics (required)
- Strong English communication skills (minimal to no accent)
- Experience in patient coordination, scheduling, or medical VA
- Familiarity with insurance verification / authorizations (for relevant roles)
- Experience with social media or content creation (for marketing roles)
- Ability to work with camera ON during shift
- Reliable, committed, and able to work long-term
What We’re Looking For
- Proactive and accountable
- High attention to detail
- Strong work ethic and consistency
- Able to multitask in a fast-paced environment
- Team players who can also work independently
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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