Keyloop
Role Overview
Provision of an excellent support service is critical to the achievement of Keyloop‘s strategic plans for growth and profitability. The Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
What You Will Do
Take end-to-end responsibility for the resolution of key cases, responding to customers, communicating and collaborating with team members, documenting solutions, and reporting issues.
Why It Might Be a Fit
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Requirements
- Understanding and familiarity with accounting terms and concepts
- Ability to efficiently plan and prioritise workload to meet deadlines
- Expertise or knowledge relating to a specified Keyloop product / module
- High level of investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills – both verbal and written
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections and de-escalate potentially critical customer situations
- Ability to interact with multiple levels of Keyloop customers and internal partners
- Ability to explain complex problems, issues and accounting concepts in simple terms
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts
- Opportunities for career growth and development
- Training and support to try new things and adapt to quick changes
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
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