Linktree
Role Overview
The ApplyTexas Help Desk Agent provides high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. This position will exercise excellent verbal and written communication skills and an understanding of both technical and policy-related issues to ensure customer needs are met.
What You Will Do
Provide high-quality, empathy-first written communication to ApplyTexas users, manage and prioritize assigned support cases, deliver support through multiple mediums, maintain accurate documentation, and contribute to the development and maintenance of the ApplyTexas customer service knowledge base.
Why It Might Be a Fit
This role requires excellent communication skills, knowledge of technical and policy-related issues, and the ability to work independently in a fast-paced environment. The ideal candidate will be able to demonstrate knowledge of customer service deliverables, show flexibility and adaptability, and adhere to the organization’s internal management policies and procedures.
Requirements
- Graduation from an accredited high school or successful completion of the General Education Development test (GED)
- At least two (2) years of full-time experience in help desk, technical support, customer support, or direct-service higher education advising, admissions, or financial aid support services
- Experience using a customer relationship management (CRM) system, help desk platform, or similar case management tool
- Experience working with confidential data and personally identifiable information (PII)
Benefits
- Reliable internet access and a dedicated workspace
- Frequent use of personal computers, copiers, printers, and telephones
- Regular, reliable, and punctual attendance at work
- Frequent sitting
- Extensive use and repetitive hand/finger motions while using the computer
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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