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Assistant Manager, eCommerce Product and Customer Experience

  • Full Time
  • Anywhere

Military, Veterans and Diverse Job Seekers

Essential Functions and Responsibilities:

  • Assist with web design and development agency on all ecommerce projects
  • Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
  • Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
  • Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
  • Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes
  • Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
  • Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
  • Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
  • Collaborate with Digital Marketing Team on digital media campaign positioning on website
  • Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders

Required Qualifications:

  • Experience working with custom and off-the-shelf Content Management Systems
  • Familiarity with Google Analytics and Adobe Omniture
  • Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
  • Experience with design and server-side languages such as HTML, CSS, JavaScript
  • Working knowledge of SEO best practices
  • Excellent written and verbal skills
  • Ability to work independently and demonstrate keen attention to details
  • Manages prioritization, can meet deadlines, and be flexible based on business requirements

Preferred Qualifications:

  • Experience in UX and mobile design
  • Project and product management certifications
  • Project management software experience (MS Project or equivalent)
  • Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
  • Ecommerce payment solutions experience

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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