Military, Veterans and Diverse Job Seekers
What your impact will be:
- Assist in migrating documentation to the client knowledge base.
- Take support-related telephone calls.
- Create support tickets in the ticketing system with the goal of accurate documentation.
- Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
- Collaborate with other members of support on assessing training needs for tier-one support positions.
What we are looking for:
- Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
- Excellent verbal and written communication skills
- Outstanding customer service and organizational skills
- Exceptional analytical, troubleshooting and problem-solving skills
- Positive, results-oriented mindset
- Ability to multi-task effectively and consistently meet assigned deadlines
- Self-starter with the ability to work well independently and in groups
- Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired
What we can offer:
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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