Business Stream
Business Stream — Edinburgh Technopole, Milton Bridge
About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you’ll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigatio…
To apply for this job please visit www.adzuna.com.
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