UX Researcher

Overview

The role

As a UX Researcher, you’ll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points. This is a cross-product role focused on improving decision-making at both the product and portfolio level. You’ll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem. Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making.

Responsibilities

What you’ll do

• Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk.

• Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults.

• Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decision‑driven.

• Synthesize findings into clear perspectives that influence product direction, not just individual features.

• Spot patterns across products and journeys and bring those insights back to teams at the right moment to shape strategy and trade‑offs.

• Communicate insights through working sessions, clear narratives, and direct engagement with stakeholders, not just reports.

Research enablement & operations

• Partner with a Senior Researcher to define and operationalize research readiness criteria so teams engage users with clear intent.

• Co‑own participant operations, improving how we recruit, manage, and incentivize research participants.

• Collaborate on how research integrates with other customer‑feedback channels (e.g., NPS, Aha!, Advisory Boards, user groups, events) to ensure data quality and rigourous research practices

• Help enable just‑in‑time research and scalable support models for designers and PMs working on lower‑priority initiatives.

• Support research intake and knowledge management, making findings easy to request, discover, and reuse across teams.

Qualifications

What you’ll bring

Required

• 3–6+ years of experience in UX Research or a closely related role, working closely with Product and Design partners.

• Experience conducting research for SaaS and/or enterprise products, including technically complex workflows.

• Demonstrated experience leading full‑cycle qualitative research; quantitative research experience is a plus.

• Proven ability to translate research into clear insights that influence product direction and trade‑offs.

• Experience contributing to research operations (e.g., participant management, intake processes, standards, knowledge management, etc.)

• Ability to enable non‑researchers by coaching or supporting designers and PMs running lightweight research.

• Ability to enable non‑researchers to run studies following best practices at scale

• Clear, confident communication with both technical and non‑technical stakeholders.

• Fluency in written and spoken English.

Nice to have

• Experience researching identity, security, platform, or other highly technical domains.

• Familiarity with accessibility standards such as WCAG and inclusive research practices.

• Experience working across multiple product teams or a portfolio of related products.

• Hands‑on experience with research tools (e.g., Tetra Insights, UX Tweak, or similar).

• Experience researching AI‑driven or agentic product experiences, such as copilots, automation, or decision‑support systems.

Originally posted on Himalayas