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Home / Customer Success Engineer – AI SaaS

Customer Success Engineer – AI SaaS

  • Contract
  • Anywhere

About mercor

mercor

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$35,000–$50,000/year
Location:Remote
Commitment:Substantial overlap with Pacific Time (PT/PST)

Role Responsibilities

  • Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
  • Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
  • Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
  • Surface systemic patterns and product risks to engineering and product leadership.
  • Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
  • Communicate with precision, professionalism, and empathy.

Qualifications

Must-Have

  • Ability to debug web applications.
  • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
  • Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
  • Comfortable with AI systems. Experience with LLMs, agents, or generative models.
  • Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
  • Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
  • Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Dominican Republic

The Dominican Republic is an island country on the eastern part of the Caribbean island of Hispaniola in the Greater Antilles of the Caribbean Sea in the North Atlantic Ocean. It shares a maritime border with Puerto Rico to the east and a land border with Haiti to the west, occupying the eastern five-eighths of Hispaniola which, along with Saint Martin, is one of only two islands in the Caribbean shared by two sovereign states. In the Antilles, the country is the second-largest country by area after Cuba at 48,671 square kilometers (18,792 sq mi) and the second most populous country after Hait

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