Resupply Specialist (DME – CPAP & Supplies)

Remote Employee BPO has an outstanding opportunity for you!

Role: Resupply Specialist (DME – CPAP & Supplies)

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: Monday to Friday | 9:00 pm to 6:00 am Philippine Time

Work Setup: Work-from-Home

Position Summary

The Resupply Specialist is responsible for managing incoming patient referrals and coordinating resupply services for durable medical equipment (DME), with a primary focus on CPAP and related supplies. This role involves accurate data entry, insurance verification, scheduling, and coordination of care to ensure timely and compliant service delivery.

The ideal candidate has prior experience in a DME resupply environment, with strong communication skills, attention to detail, and the ability to manage multiple tasks while maintaining excellent customer service.

Job Duties and Responsibilities:

• Process incoming referrals and resupply orders accurately and efficiently
• Enter and maintain patient information in the EMR system
• Generate delivery documentation for sales, rental, and service orders
• Review medical records to determine medical necessity based on payer guidelines
• Create new and recurring resupply orders as appropriate
• Verify patient insurance benefits and secure required authorizations
• Schedule initial DME setup appointments and ongoing resupply follow-ups
• Coordinate CPAP setups and mask fittings as needed
• Maintain accurate and up-to-date patient records
• Communicate with physician offices, DME providers, and internal teams to coordinate care
• Collaborate with sales, delivery, and clinical teams to support operational efficiency
• Provide excellent customer service to patients, physicians, and payer sources
• Ensure compliance with company quality, productivity, and timeliness standards
• Perform other duties as assigned by the Operations Manager

Qualifications:

Required Skills:

• Strong verbal and written communication skills
• High attention to detail and accuracy
• Ability to work independently and manage multiple tasks
• Strong problem-solving and prioritization skills
• Ability to follow payer guidelines and internal processes
• Excellent organizational and time management skills
• Customer service–oriented mindset
• Proficiency in EMR systems and standard office software

Required Experience

• Previous resupply experience within a Durable Medical Equipment (DME) company — REQUIRED
• Prior customer service experience
• Insurance verification experience (preferred)
• Scheduling experience (preferred)
• Experience with CPAP supplies or respiratory equipment (strongly preferred)
• Familiarity with payer guidelines and medical necessity requirements (preferred)

Originally posted on Himalayas