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Home / Senior EBA Technical Analyst – ServiceNow

Senior EBA Technical Analyst – ServiceNow

  • Full Time
  • Anywhere

Cincinnati Children's

The ServiceNow Engineerdesigns, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities—spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management.

The Senior Technical Analyst – Service Nowensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. automation where appropriate.

Your Role & Responsibilities

  • Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows/flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM).

  • Own technical delivery end-to-end:requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.

  • Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.

  • Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.

  • Troubleshoot complex platformissues, andimplement corrective fixes to improve reliability and performance.

  • Participatein platform upgrades and release activities

  • 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)

  • Experience working with platform operations practices (platform health, upgrades, operational reporting).

  • Supporting CMDB and HAM

Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)– within a year

Competencies (Skills & Knowledge You’ll Bring)

Technical / Platform Engineering

  • Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns.

  • Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM

  • Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations.

Operational Excellence

  • Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements.

  • Release andupgrade:contributes to upgrades, regression testing, and deployment readiness.

  • Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.

JOB QUALIFICATIONS

  • Bachelor’s degree in a related field

  • 5+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

  • Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.

  • 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)

  • Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred

  • Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.

  • Participate in platform upgrades and release activities

  • Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.

  • Certifications such as ServiceNow CSA or CAD

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Enterprise Business Systems

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$81,723.20 – $104,208.00

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

 Cincinnati Children’s is:

 We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Originally posted on Himalayas

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Working in Germany

Germany, officially the Federal Republic of Germany, is a country in Western and Central Europe. It lies between the Baltic Sea and the North Sea to the north with the Alps to the south. Its sixteen constituent states have a total population of over 82 million, making it the most populous member state of the European Union (EU). Germany borders Denmark to the north; Poland and the Czech Republic to the east; Austria and Switzerland to the south; and France, Luxembourg, Belgium, and the Netherlands to the west. The nation's capital and most populous city is Berlin and its main financial centre

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