GoTab
About GoTab Inc
GoTab, Inc., a Restaurant Commerce Platform (RCP), helps large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Australia, Canada and Puerto Rico.
About the role
In this role, you’ll deliver fast, accurate technical and operational support to operators, staff, and end-users. You’ll become a product expert, help troubleshoot real-time issues, and ensure customers receive clear and confident guidance—especially during nights and weekends.
Responsibilities
- Provide immediate technical and operational support via phone and chat.
- Serve as a product expert and trusted technical resource for partners.
- Clearly communicate resolutions and follow through on any open issues.
- Share customer feedback to help improve product usability and performance.
- Troubleshoot hardware, software, network, and mobile OS issues.
Skills & Requirements
- Strong ability to prioritize and manage multiple issues simultaneously.
- Quick learner with a proactive, startup-ready mindset.
- Excellent communication skills and experience working remotely.
- Eagerness to gain deep technical knowledge of the GoTab platform.
- Hospitality or restaurant experience is highly preferred.
- Nights and weekends required. Schedule will vary depending on business need.
- Tech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systems.
- Must reside in the United States.
What We Offer
- Medical, Dental, & Vision insurance
- 401k with an employer match
- Generous PTO & Holidays
EEO
GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.
As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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